Checking In
What to know about arriving for your appointment at Novello Specialty Clinic.
If you have any questions about your upcoming appointment, please contact us.
Arrive on time to your appointment.
• Please arrive 15 minutes prior to your scheduled appointment.
• If you are more than 10 minutes late for your scheduled appointment, your appointment may need to be rescheduled.
Cancellations
• Please make every effort to attend your scheduled appointment.
• If you must cancel your appointment, please call 231-600-7466 to speak to a Novello staff member.
Late Cancellations, No Shows & Non-Sufficient Funds Fees
A cancellation is considered late when a patient contacts Novello Specialty Clinic to cancel their scheduled appointment with less than 24 hours advance notice.
A “no-show” is determined when a patient misses their scheduled appointment without contacting Novello Specialty Clinic. Failure to be present at the time of a scheduled appointment without a prior call cancelling the appointment, will be recorded in your medical record as a “no-show”.
A non-sufficient funds fee is determined when a checking account does not have enough money to cover a transaction, resulting in a returned check.
Effective March 13, 2024
It is Novello Specialty Clinics Policy to charge a fee for late cancellations and “no-show” appointments at our discretion. This fee is not covered by insurance.
First late cancellation or “no-show”: No Fee
Second late cancellation or “no-show”: $50.00 Fee (will be billed to your account and must be paid prior to rescheduling appointment)
Effective July 29, 2024
It is Novello Specialty Clinics Policy to charge a non-sufficient funds fee for returned checks.
Non-sufficient funds fee: $45.00
PLEASE NOTE:
• We are located in the Copper Ridge Surgery Center in Suite 200
• If you do not receive a call from Novello, please call 231-600-7466 to schedule your appointment